☃️ DifferentKind Late February Feature Update!

Throw out that slowly hardening Valentine's Day candy - we've got a few treats for you instead!

Single-Click Service Recovery

When a patient's experience is less than optimal (remember, that threshold is customizable in your 'Practices' page), we want to give you every opportunity to resolve the patient's issues. Ultimately, this helps reduce patient attrition and negative social media reviews. Now, it's easier than ever for patients to opt-in to being contacted when this occurs. When patient issues get resolved without friction, everyone wins!

Bugs: Fixes and Improvements

When my son announces that his belly hurts, he says, "I have a stomach bug. It's a caterpillar." We're making your caterpillars feel better as well with fixes and improvements to the login process, service resolution request tracking, and various other bits and bobs that should make everything run just that little bit more smoothly.

Coming Soon

We've got some great new features coming soon, including widgets that give you more insight into patient outcomes and individual experience, continued survey optimizations, and more!

We'd Love To Hear From You

What do you think of single-click service recovery? Leave us some feedback and let us know! As always, feel free to request features you'd like to see by clicking the "Have An Idea or Feature Request" on our Product Updates page!

Until next time, stay cool, cats!