Check out our January Feature Release!

We're excited to launch these requested features to give you additional insight into the patient journey! Check out the details below! As always, we'd love your continued feedback on which features to prioritize as we build and grow!

Ask a Custom Question 🙋🏽‍♀️

Making some changes in your practice that you'd like to measure? Implement a new scheduling system? Changes in the billing process? Now you can easily ask a customizable question, in addition to the 14 evidence-based experience metrics and 4 outcome metrics we already collect! You can ask one question, which can be changed every 7 days, per practice location.

Custom Question Chart

The data for the additional question you choose to ask is displayed on your practice home page. You can see past questions asked and the run charts associated with each. 

Quantity of Responses on Experience and Outcome Metrics

Wondering how many patients responded to a metric to give you that 5-star rating? Now you can hover over each metric to see the number of responses. 

Separate Page for Feedback From Service Resolution Requests

Click the link in an email or SMS notification to be taken directly to the feedback that needs to be addressed. Quick and easy, so you can resolve the patient's issue in a timely fashion.